Which bank is the most trustworthy?
We've compared each financial institution's Better Business Bureau score. The BBB grades businesses based on factors like responses to customer complaints, honesty in advertising, and transparency about business practices. Here is each company's score:
| Institution | BBB Grade |
| First Internet Bank of Indiana | A+ |
| TAB Bank | A+ |
| Citi | F |
| Capital One | A- |
| Quontic Bank | A+ |
| Ally | C- |
| TIAA | A+ |
| Synchrony | A+ |
Capital One, Ally, and Citi have lower than A rating from the BBB.
According to the BBB, Capital One received an A- rating due to the volume of customer complaints. Ally received a C- due to a high volume of customer complaints and 3 unresolved complaints filed against the business. Citi has an F rating due to unresolved complaints and government action taken against the business.
Capital One, Citi, and TIAA have also been involved in recent public controversies.
In 2020, The Office of the Comptroller of Currency required Capital One to pay $80 million in a settlement that said the bank had inefficient security practices, which comprised personal information of bank credit cardholders.
In 2020, Citi was required to pay $400 million in the settlement because the Federal Reserve and Office of the Comptroller of the Currency stated the bank failed to recognize money laundering by its customers.
In 2021, TIAA agreed to pay $97 million in restitution to customers who were pressured into moving retirement investments into the company's higher-fee accounts.
Why trust our recommendations?
Personal Finance Insider's mission is to help smart people make the best decisions with their money. We understand that "best" is often subjective, so in addition to highlighting the clear benefits of a financial product or account — a high APY, for example — we outline the limitations, too. We spent hours comparing and contrasting the features and fine print of various products so you don't have to.
Synchrony CD
1.75% to 3.25% APY
Other CDs that didn't make the cut and why
- Navy Federal Credit Union Standard Certificate: Navy Federal Credit Union has solid interest rates, but our top picks have higher interest rates.
- Marcus by Goldman Sachs High-Yield CD: Marcus offers a solid interest rate but some of our top picks offer higher rates or lower minimum opening deposits.
- NBKC CD: NBKC offers competitive interest rates on long-term CDs, but its short-term CDs aren't as strong.
- Live Oak Bank CD: Live Oak Bank offers a competitive interest rate, but you'll need a minimum opening deposit of $2,500.
- Sallie Mae Certificate of Deposit: Sallie Mae has a solid interest rate, but you'll need a minimum opening deposit of $2,500.
- Discover CD: Discover has competitive interest rates on long-term CDs, but its short-term CDs aren't as strong.
- Pentagon Federal Credit Union Money Market Certificate: Pentagon Federal Credit Union offers a competitive interest rate, but the early withdrawal penalties are high compared to our top picks.
- Popular Direct CD: Popular Direct has great interest rates on long-term CDs, but its short-term CDs aren't as strong.
- Charles Schwab Bank Certificate of Deposit: Charles Schwab has brokered CDs, meaning Charles Schwab doesn't actually own the CD. Instead, Charles Schwab acts as the middleman for you and the bank that owns the CD. Depending on how your bank, you may prefer open a CD directly with the financial institution.
- American Express CD: American Express offers a good interest rate, but our top picks offer even higher rates.
- BMO Harris CD: BMO Harris requires a minimum opening deposit between $1,000 to $5,000 to open a CD.
- CIT Bank Certificate of Deposits (CD): Other institutions on our list offer higher interest rates right now.
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